Questions & answers about our childcare

You can do this easily, free of charge and without obligation, using our online registration form. You’ll find the form via the ‘Register’ button on the page of your chosen location. You can also add more locations to your registration if you wish.
Still exploring your options? Our location finder gives you an overview of all our childcare centres. Use the filter to select the type of care you’re looking for (Day Care, Pre-School, or After School Care).

If there isn't a spot available on the desired days or location, you'll automatically be placed on a waiting list. We monitor the waiting list daily. As soon as a spot becomes available, you'll be notified as soon as possible.

The length of the waiting list varies considerably per location and per day of care. For the most up-to-date information, it's best to contact one of our childcare planners.

Of course! You're very welcome to come and see the location. You can request a tour on the page of the location you're interested in. Still exploring? Our location finder provides an overview of all locations.

You can register for a place at Day Care from the moment you or your partner are pregnant. Availability of our childcare varies by location, day, and group. The sooner you register your child, the greater the chance of a place on the desired day(s) and location. Registration is free and without obligation via our registration form. You can find this form on the page of the location you selected. Visit the location finder or read more about how to register your child at Basker International Childcare.

Contact one of our childcare planners. They can check for you if there's space at a specific location. You can easily do this via our contact form.

Registration is free and without obligation. You can find this form on the page of the location you've chosen. Go to the location finder or read more about how to register your child at Basker International Childcare.

You can submit your change via the contact page.

You can easily cancel your registration by sending a message via our contact form.

As soon as we've processed your registration, you'll receive a confirmation email.

The location manager will call you a few weeks before the start of the daycare. We'll then schedule an intake interview.

Absolutely! It's important for you and your child to get used to Day Care. Adjustment sessions will be scheduled by your location manager in consultation with you as a parent.

Good to know:

• The adjustment period begins on the first day of the contract.
• The adjustment period (how often, how long, and when) is tailored to the needs of your child and you as a parent, and is determined in consultation with the pedagogical professional and location manager.

Adjusting to our Day Care:

• The adjustment sessions ideally consist of a feeding and a nap.

In addition to the adjustment period, there will also be an intake interview, during which your child's mentor will discuss specific matters with you.

You can request an extension or change to your childcare via our contact form.

That depends entirely on availability at the location. Siblings of children already attending our care center do receive priority. 

You can find all the information about the cancellation period and any associated costs in our general terms and conditions.

You can cancel via our contact form. Please note: cancellations can only be made in writing, not by phone.

You can find the termination date for the daycare and toddler care contract in the placement agreement. If this falls during the summer holidays and your child starts school after that, you can submit a request to extend childcare via our contact form.

Would you like to extend the contract? Please send us a message via our contact form.

Congratulations! It's wonderful that you're going back to work. If you'd like to start childcare again, it's best to contact one of our childcare planners. They'll get in touch with you as soon as possible to check availability.

We’re happy to help you find suitable alternative childcare. Did you know that Basker International Childcare has locations across The Hague and Voorburg - possibly in your new neighbourhood too? Find them here. Moving a little further away? We also offer other Dutch childcare options beyond our international provision. Explore our locations here. Please let our Customer Care team know you’re moving by completing our contact form. They’ll be happy to help you explore the options near your new home. Since your child already attends our childcare, you’ll receive priority for a place at another location. Read more about our Moving Service and tips for a smooth landing here. 

We seek candidates with an international background or mindset, ideally with experience living, working, or studying abroad. Speaking more than one language is a plus, but most importantly, we value your enthusiasm for working with children in an international environment. If you’re open-minded, eager to learn, and passionate about our approach, we’d love to meet you! Not qualified yet? Our International Talent Programme can help. 

At Basker International Childcare, we look for people who share our passion for high-quality, international childcare. Our process is warm, personal and transparent.

Personal interview: A chance to get to know each other and discuss your experience and motivation.
Follow-up interview: For some roles, we dive deeper into your skills and approach.
Trial day: If you’ll work directly with children, you’ll spend a day experiencing our environment in practice.
Skills testing: For senior roles, we may include a short assessment.
Checks: All candidates undergo reference and police checks before joining our team.

Every step reflects our values: care, trust and curiosity.

You’ll need recognised qualifications in childcare or education, along with a genuine passion for supporting children’s growth in an international environment.

• Dutch Diploma: Check it at kinderopvang werkt.
• European Diploma: Apply for recognition via DUO.
• Non-EU Diploma: Request a credential evaluation at IDW.
  If your diploma isn’t recognised, you can apply for our International Talent Programme. 

Basker International Childcare (formerly Zein International Childcare) is a leading provider of international childcare in The Hague. When you join our team, you become part of a caring, diverse and professional community that supports your growth every step of the way.

We offer:

• A competitive salary and performance bonuses
• Access to the Basker Training Academy for continuous learning and development
• First Aid and Emergency Response training
• Personal coaching and mentoring
• Opportunities for growth and promotion within our organisation and the wider Babilou Family
• Beautiful, well-equipped locations designed to inspire both children and staff
• Smaller group sizes that allow for truly personal attention and meaningful connections

Ready to join us? Please apply directly through our Vacancies page: select the role, upload your CV and a short motivation letter in English, and submit your application.

No vacancies right now?
Keep an eye on our website, we update opportunities regularly.

A VOG (Certificate of Good Conduct) is required to work in childcare in the Netherlands.
Basker International Childcare will guide you through the application process, and the costs will be refunded once you begin employment.

Depending on the location of the school, children are picked up on foot, by bus, or by bicycle. Children are always picked up by our own staff.

Read more about our partnerships with schools

Our locations are open year-round, except for official holidays: New Year's Day, Easter (Easter Sunday and Easter Monday), King's Day (April 27), Liberation Day, Ascension Day, Pentecost (Whit Sunday and Whit Monday), and Christmas (Christmas Day and Boxing Day).

You can report your child's illness through Parent App. You can also report your child's absence to the school by phone.

If the composition of the group allows it according to law and regulations and there are sufficient childcare professionals available, it is possible to request an additional day of care. You can request an extra day through the Parent App. This applies to both a one-time extra day and a regular extra day. Approval of the extra day cannot be guaranteed.

Great, holiday! You can report your child's vacation days through the Parent App.

You can use the cost calculator to make a sample calculation of your childcare allowance. Still having trouble? You can always contact our Customer Service department. They're happy to help!

You're not obligated to stop your childcare immediately if you no longer have a job. You're still entitled to childcare allowance for up to three months after your employment contract expires, so your child can still attend childcare. You can also use our "From Work to Work Service" for three months. This is our support for you, in the form of temporary tax relief and additional flexibility. Please contact our Customer Service department for more information.

No, unfortunately, that's not possible.

If the Tax and Customs Administration is still processing your application, please contact our Accounts Receivable department via our contact form.

The LRK lists all childminder agencies, childminders, Day Care centers, After School Care organizations, and Pre-Schools that meet the statutory quality requirements.

The LRK number for each Basker International Childcare location can be found on our website, on the location page. Click the link for an overview of our locations.

You can apply for childcare allowance via www.toeslagen.nl. To log in to this platform, you will need your DigiD.

If you cancel your child's absence 72 hours in advance via the Parent App, you will receive your contracted hours for that day back in the form of credit. You can use this credit at the Day Care center during the current calendar year, or at the After School Care center for a study day.

Would you like to request an additional day of childcare using the credit? Submit a request via the Parent App. The location manager at your location will check if there is space available on the requested day, in accordance with the law and regulations.

Good to know:

We may not be able to approve your request for an additional day (immediately). For example, because there is no space available (yet).

If we cannot approve the request before 12 noon the day before the requested day, it will be automatically rejected. You will retain your credit if there is no space available. After 3:30 PM, it is no longer possible to request an additional day of care for the following day due to scheduling constraints.

View all our terms and conditions for swapping

No, unfortunately, this isn't possible. Would you like to exchange a full day? Please indicate this in the Parent App.

There are a few rules for swapping days or providing additional childcare. We ask that you submit your request to us in a timely manner. Swapping or providing childcare on a different day is only possible if the composition of the group allows it according to laws and regulations. You can submit your request via the Parent App.

Our terms and conditions:

• If you cancel your child's absence 72 hours (=3 days) in advance through the Parent App, you will receive a refund for the contracted hours for that day. You can use this credit at the Day Care center during the current calendar year, or at the After School Care center for a study day.
• The credited hours will be listed in the Parent App. You can request a swap day through the Parent App.
• The location manager will approve or reject the request, depending on whether it complies with applicable laws and regulations.

We may not be able to approve your request for an additional day (immediately), for example, because there is no space available (yet).

• If we cannot approve the request before 12 noon the day before the requested day, it will be automatically rejected. You will retain your credit if there is no space available.
• After 3:30 PM, it is no longer possible to request an additional day of care for the following day due to scheduling reasons.
• All hours/days expire on December 31st of a calendar year.
• Additional hours/days are never redeemable for money or transferable to another child.
• No credit is accrued on public holidays and other closing days.
• You can accumulate a maximum of 77 hours of credit per calendar year. If you use your credit and fall below 77 hours, you can accumulate more credit up to 77 hours.
• If your contract with us is terminated, the credits expire on the last day of the contract. After that, they can no longer be used.
• You can deregister your child from the end of December for the first week of January.

Having trouble? Contact your location manager or our Customer Service department for more assistance and to discuss the options.

Activate your access to the Parent App with the activation link you receive by email. Once you activate your Parent App account, you can use the app with the same login details. The app includes a help center that explains the functionalities. You'll also receive an email about using the app 20 days before the start date.

• Experience your child's adventures at day care
• Read the digital notebook
• Easily report your child's absence
• Request swap days or extra childcare
• Stay informed about important news
• View your invoices
• Change or view your personal information

Important: Would you like to receive fun photos of your child? Enable photo permissions in the Parent App right away. You can do this on your computer. We protect your privacy, so this feature is disabled by default.

Have you activated your account for the Basker Parent App? Then you can also use our handy Parent App. If you have any questions, please contact us via the contact form. We're happy to help!

Have you lost or forgotten your password? You can request a new password in the app.

During your first login to the Parent App, you'll be asked if we can take photos of your child and share them via the Parent App. The app uses automatic facial recognition. This means that photos of children without parental consent are not uploaded. Would you like to change this at some point? We'll make it happen! You can inform the location manager, and we'll take care of it as quickly as possible.

You can find Basker International Childcare's bank account number at the bottom of your payment specifications.

You can change your account number via the Parent App.

You're not obligated to stop childcare immediately if you lose your job. You're still entitled to childcare allowance for three months after your employment contract expires, so your child can still attend childcare. You can also use our "From Work to Work" service for three months. This is our support for you, in the form of temporary tax relief and additional flexibility. Contact our Customer Care department for more information.

When you sign your contract, you authorize a direct debit. The money will then be automatically debited from your account, so you won't have to worry about it.

We send invoices around the 18th of every month.

The direct debit is made between the 21st and 24th of the month. This is after you receive your childcare allowance from the Tax and Customs Administration.

We have a payment term of 15 days.

For questions about your invoice, please contact our Customer Service department. They will be happy to help you.

The terms and conditions can be found in the general terms and conditions and payment terms. Are you canceling? Please note a one-month notice period.

Click here for the terms and conditions.

We're happy to help you find a suitable solution. Our Customer Care department is ready to assist you. Please contact us if you're having trouble paying an invoice on time.

Each Basker International Childcare location has a parent folder. In this folder, you'll find all the important information about the location, including the pedagogical work plan. Much of the information described in the pedagogical work plan can also be found on our website.

View our pedagogical policy

On the central information board or next to the group room, you'll find an overview of the regular group leaders' workdays. This overview shows the standard work schedule, excluding holidays, leave, and sick leave.

You'll find information about your location's parent committee on the central information board and in the parent folder. You'll also find an overview of the members of the parent committee, meeting minutes, and contact information there. Do you have any questions or would you like to join the parent committee? Please contact the location manager.

Every Basker International Childcare location is inspected annually by the Municipal Health Service (GGD). During the inspection, the location is assessed for compliance with the requirements of the Childcare Act. We are happy to cooperate, as quality is our top priority. After the inspection, a report is prepared. All inspection reports are published nationally on the website www.landelijkregisterkinderopvang.nl. On the website of each location, you will also find a link to the website where you can find the report for that location.